Refund policy

Returns & Refunds

We accept returns within  48 Hours of delivery.

To qualify for a return:

  • Item must be unused, unworn, and in original packaging

  • Tags must still be attached

  • Proof of purchase is required

To start a return, email ricardo@o2creations.com.
If approved, we’ll send return instructions and a shipping label.
Returns sent without approval will not be accepted.

Custom & Company Orders (Important)

All custom, personalized, or company-branded products are final sale and not eligible for returns or refunds.
This includes any items produced specifically for your business, organization, or event.

If you experience an issue with a custom item—such as a patch coming loose or a production-related defect—this is covered under our warranty, not our return policy.

For company orders, please have your supervisor or company contact reach out to us directly so we can resolve the issue quickly.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Company or bulk orders

  • Sale items

  • Gift cards

If you’re unsure whether an item qualifies, feel free to contact us before ordering.

Exchanges

We do not offer direct exchanges.
The fastest option is to return your eligible item and place a new order.

Refunds

Once your return is received and inspected, we’ll notify you of approval.
Approved refunds are issued to the original payment method.
Please allow time for your bank or credit card provider to process the refund.